Help
Feedback, the board and support
There is no account and no email, so support works a little differently. Here is how to reach us and where to look first.
On this page
How do I send private feedback?
- Open account rowthen Feedbackthen Message the team. The account row is at the bottom of the sidebar.
- Write your message and press Send.
Only we see it, and it is anonymous: we keep the text and the time, nothing that identifies you.
Replies are opt-in: tick Let us reply to tie your message to your account key, and our answer shows in the app under Replies from the team. Leave it unticked and the message stays anonymous.
How do I post an idea or bug on the board?
- Open account rowthen Feedbackthen Post on the board, or go to the roadmap board and press Suggest something.
- Pick a kind (Feature, Model, Bug or Other), add a title and, if you like, detail.
- Submit. We read every post before it appears.
On the board you can vote for posts (once a day per browser), reply, and see where each post stands: Open, Planned, In progress, Not doing, or finished (Live, or Fixed for a bug).
Where do I get help with my key or a payment?
Lost key: use account rowthen Settingsthen Account keythen Lost your key?. See Your account key. We cannot look up an account any other way.
Payment problems: if you just paid, your credits are safe; trying again usually finishes the purchase. See Plans and credits.
You can also write to us on the contact page. It is one-way, so include what you need in the message.
Common questions
Is there a support email?
No. Use Feedback in the app, the board or the contact page.